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William Edwards Deming was an engineer best known in the United States for his 14-point management guidelines presented in “Out of the Crisis.”
1. Create a constancy of purpose toward improvement.
2. Adopt a new quality philosophy.
3. Cease dependency on inspection.
4. Stop doing business on the basis of price.
5. Improve constantly.
6. Institute training on the job.
7. Improve leadership.
8. Drive out fear.
9. Break down barriers between departments.
10. Replace slogans with methods that work.
11. Eliminate quotas, substitute leadership.
12. Promote prideful workmanship.
13. Institute a program of self improvement.
14. Involve everyone.
– Edward Stevens, Stevens Strategic Communications